FREQUENTLY ASKED QUESTIONS

  • Yes, we offer free delivery to Gilbert, Mesa, Chandler, and Queen Creek. Delivery fees apply for all other areas of the valley and range from $50-250. If you live outside of our free delivery zone, we recommend inquiring before booking for a quote. We deliver outside of the valley on a case by case basis. Please email us for a quote.

  • We set up the morning of your party between 7am-2pm. We will coordinate a specific delivery window based on the start time of your event. In the case you need a special delivery time, please let us know and we will do our best to accommodate.

    We pickup same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Pickups requested at 9pm will incur a $50 late night pickup fee. Pickups requested after 9pm will incur an additional charge of $50/hour.

  • We accept credit and debit cards as well as cash. If paying by cash, please have exact change as our delivery crew does not carry cash. Payment in full is due at the time of your rental delivery.

  • We require a $50 non-refundable deposit to book the inflatables. The deposit is applied towards the total of your rental. If you need to cancel your event, we will hold your deposit and you can reschedule for any future date. If you reschedule your event more than once, there will be a $50 inconvenience fee.

  • If you need to cancel your event, we will hold your $50 non-refundable deposit and you can reschedule for any future date. When you are ready to reschedule, the deposit will be applied to your new event date. If you reschedule your event more than once, there will be a $50 inconvenience fee.

    If you have paid in full and then proceed to cancel, processing fees will not be refunded. (approx. 3%)

    We ask as a courtesy that you give us as much notice as possible when cancelling and/or rescheduling.

  • We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt.

    Inflatables set up on grass will be secured using stakes. It is your responsibility to let our crew know if you have any shallow sprinkler or pool lines. We are not held responsible for any damage if the crew has not been instructed on placement.

    Inflatables set up on all other surfaces will be secured using sandbags.

  • We are fully licensed and insured, so we can set up at parks. It’s your job to make sure the park has a water hookup (if renting a water slide) and electrical hookup to power the blower. We offer generator rentals for $75 if electricity is not available or close by.

    Please check with your park ahead of time to see what permits or proof of insurance they need us to provide!

  • The inflatable will be totally clean! We wash, sanitize, and dry our inflatables immediately after each use.

    Contactless delivery or the use of face masks can be accommodated upon request.

  • One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring an inflatable out of the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.

    We encourage you not to cancel due to rain, as most times it is only scattered showers and rain will not hurt our inflatables. If it is raining the day of your event and you decide to cancel, the deposit will be held and you are able to reschedule for any future date available. You have until 7:00am the morning of your rental to let us know if you are going to cancel/postpone. After 7:00am, payment is due in full whether you decide to cancel or not. We do not offer refunds or discounts due to bad weather after 7:00am as the inflatables are already on their way with our crew and it is too late to adjust routes.

  • There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.